Who this policy covers
This policy applies when you visit https://www.southwestmuffler.com, contact Southwest Muffler & Brake through this website, or change the privacy choices provided on the site. Southwest Muffler & Brake receives and uses customer inquiries for its business. AutoTechIQ operates TopShopIQ and processes information needed to host the website, deliver inquiries, protect the service, and provide consented analytics. AutoTechIQ's broader privacy notice is available at autotechiq.com/privacy-policy.
Information collected
If you submit a contact or appointment request, the form may collect the fields it shows, such as your name, email address, phone number, message, requested service, vehicle details, preferred date or time, and postal code. Do not submit passwords, payment-card details, health information, government identifiers, or other sensitive information through a website form.
The service also processes limited technical information needed to operate and secure the site. This may include the page requested, time of the request, browser or device class, a shortened or hashed network identifier, consent state, and anti-abuse data. If you allow analytics, the site may also record page views, referrers, phone-link clicks, and form-conversion events. Form submissions include the policy version and the page from which consent was given.
How information is used
Southwest Muffler & Brake uses an inquiry to respond, discuss service, schedule or follow up on a request, and keep ordinary business records. TopShopIQ uses information to deliver that inquiry, operate and secure the website, prevent abuse, troubleshoot failures, measure consented website activity, and produce website metrics for the authorized business account. The platform does not turn a declined analytics choice into an analytics event.
Service providers and sharing
Information is disclosed only as needed for these purposes. Southwest Muffler & Brake receives its website inquiries. AutoTechIQ and its contracted infrastructure providers process information to host, secure, monitor, and support TopShopIQ. Cloudflare may process security and Turnstile anti-abuse data when a protected form is used. If Southwest Muffler & Brake has configured Google Analytics or Google Tag Manager, the applicable Google service loads only after analytics consent. Information may also be preserved or disclosed when reasonably necessary to comply with law, protect rights or safety, investigate abuse, or complete a business transfer subject to appropriate safeguards.
Cookies and privacy choices
Analytics is denied by default. The site provides an accessible choice to allow or decline analytics and a Privacy choices control for changing that decision later. Google analytics or tag-manager code and TopShopIQ's first-party analytics beacon do not load before analytics consent. Essential storage and security processing may still be used to remember the privacy choice, deliver requested pages, protect forms, and prevent fraud. Withdrawing analytics consent stops future optional analytics collection; it does not erase information already collected lawfully.
Retention
Within TopShopIQ, raw analytics events are scheduled for deletion after 90 days and website form submissions after 365 days. Aggregated metrics that no longer identify a visitor may remain longer. Southwest Muffler & Brake may retain an inquiry it receives for its own customer-service, scheduling, legal, accounting, or business-record needs. Infrastructure backups and security records may persist for a limited period before deletion or de-identification.
Security
TopShopIQ uses technical and organizational safeguards intended to protect information, including encrypted transport, scoped access, request validation, anti-abuse controls, and retention limits. No internet transmission or storage system can be guaranteed completely secure. Use the contact page instead of a website form if you need to discuss information that should not be submitted online.
Your choices, children and policy updates
You may use Privacy choices on this site to change optional analytics consent. To ask about an inquiry, or to request access, correction, or deletion where applicable, contact Southwest Muffler & Brake through the contact page. For questions about TopShopIQ processing, email support@autotechiq.com. The site is intended for general audiences and does not knowingly request personal information from children under 18. This policy may be updated when the website, providers, or legal requirements change. The effective date and policy version above identify the current notice.